Responsible Gaming

RESPONSIBLE GAMING POLICY

YYY Casino is dedicated to providing a recreational gaming environment featuring diverse promotions and games. YYY Casino seeks to offer an entertaining experience while acknowledging that, for a minority of users, gaming may present risks. YYY Casino expressly prohibits participation by individuals with gambling problems and assumes a duty of care to protect such individuals. Additionally, YYY Casino is committed to user account security and to educating users on preventing unauthorized access. This document serves to inform all users of the Operator’s responsible gaming policy and to provide security guidance.

User Acknowledgment

Gambling is a form of entertainment and is not a method for generating income. Users must avoid chasing losses. Users are obligated to monitor their deposit history within the Personal Area to maintain awareness of their expenditures. Should a user utilize funds intended for essential obligations (e.g., rent, bills), the implementation of a deposit limit or self-exclusion is mandated. Inquiries must be directed to the 24/7 Customer Support team.

Users concerned about their gambling behavior must complete a self-assessment test via the designated link.

Underage Gambling Prevention

Parents and guardians are advised to install filtering software to restrict minors’ access to unauthorized programs and websites.

Filtering programs such as Cyber Patrol, GamBlock, and Net Nanny are recommended for consideration.

The following precautions are also advised:

  • Minors must not be left unsupervised at a computer.
  • Age-appropriate education regarding the nature and risks of gambling must be provided.
  • Gaming must not be conducted in the presence of minors due to potential emotional responses.
  • The “remember password” function must be disabled if minors have computer access.
  • Minors must be prevented from accessing payment information or credit cards.
  • Separate, restricted user profiles should be created for minors.
  • Parents and guardians must educate themselves on the dangers of underage gambling.

Underage Gambling Policy

Participation by individuals under the age of 18 is strictly prohibited as per the Terms and Conditions. Any account registered by a minor will be terminated immediately. YYY Casino requires identity verification, including date of birth confirmation, for all users to prevent underage registration.

External Support Resources

The following organizations provide support:

  • BeGambleAware
  • GamCare
  • Gamblers Anonymous

Deposit Limit Implementation

Users may impose daily, weekly, and monthly deposit limits. This function is designed to facilitate budgetary control. Limits are configured within the PERSONAL SETTINGS menu under DEPOSIT LIMITS. For assistance, users must contact Customer Support. The Operator may require a formal email request for security verification.

Play Limitation Protocol

Users may initiate a gaming hiatus by applying a limitation within the PLAYER LIMITATION section of PERSONAL SETTINGS. Options include:

  • Cooling-off Period: 24 hours, 48 hours, or 7 days.
  • Temporary Suspension: 30, 60, or 90 days.
  • Self-Exclusion.

Login access is maintained during the restriction period; however, deposit and real-money wagering capabilities are suspended. The restriction is effective immediately upon user confirmation. The user will be removed from all marketing databases within 24 hours. “Cooling-off” and “Temporary Suspension” apply solely to the specific account. “Self-Exclusion” applies to all accounts associated with the user under the Operator’s license.

Self-Exclusion Procedure

Temporary or permanent account restriction is enacted via the PLAYER LIMITATION section in PERSONAL SETTINGS. The Operator may require a formal email request for security purposes. Accounts closed due to gambling addiction will be restricted, the associated email address unsubscribed, and new registrations barred.

Proactive User Engagement

YYY Casino personnel are trained to identify indicators of problematic gambling. Users displaying such indicators will be contacted and informed of this Responsible Gaming Policy and the availability of deposit limits and self-exclusion.

Recommended Support Organizations

  • Gamblers Anonymous
  • National Council on Problem Gambling
  • GamCare
  • Helping Hand/IGC
  • Gambling Therapy Helpline

Responsible Marketing Commitments

All promotional content is designed to be educational and non-misleading. Bonus Terms and Conditions are explicitly disclosed. The Operator’s marketing and website:

  • Do not target minors.
  • Do not misrepresent winning odds.
  • Portray gaming as entertainment.
  • Do not suggest gambling as a solution to financial issues.

Cooperation with National Problem Gambling Registers

Where feasible, the login process will integrate with national self-exclusion databases (e.g., Rofus in Denmark). Registration by listed individuals will be automatically declined. Users who have self-excluded are encouraged to enroll in their national registry. Existing users who enroll in such a database will have their access revoked.

Unsubscribing from Promotional Communications

Users may unsubscribe via the link in promotional emails or by contacting Customer Support. Verification via the registered email may be required. Accounts closed due to gambling problems are automatically unsubscribed.

For inquiries regarding this policy, users must contact Customer Support.

PREVENTION AND DETECTION OF UNAUTHORIZED ACCOUNT ACCESS

Users are required to adopt the following security measures:

  • Never disclose username or password.
  • Disable the “Remember Password” function.
  • Always log out after each session.
  • Apply equivalent security to associated email accounts.
  • Exercise heightened vigilance on shared computers.

Indicators of Unauthorized Access

  • Account Balance: Document and report discrepancies.
  • Game History: Monitor played games; session logs are available upon request.
  • Transaction History: Verify all cashier activity.
  • Communication Receipts: Identify unexpected transaction confirmations.

Suspected unauthorized access must be reported to Support immediately.

Adherence to these guidelines is mandatory for maintaining a secure gaming environment.

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